Ray brings 35 years of executive, management and consulting experience to his work. As a consultant he has worked with companies on improving organization performance. He has both strategic and tactical HR experience with particular strength in HR strategy development, change management implementation, executive coaching, and organization, leadership and individual development.

He has held the position of Vice President – Human Resources at 3 very successful companies: a property and casualty insurance company, a high tech manufacturing company and a software development company. In these organizations, he helped build a competitive advantage by creating strong cultures and reputations as employer of choice. As part of his accountabilities, he has managed HR internationally and established offices throughout Europe and in Shanghai.

As a customer of Deep Customer Connections at a P&C company, he helped redesign corporate structure and processes to provide the company a competitive advantage through ease of doing business (EDB).

He started his career as an engineer and line manager for a fortune 200 electric and gas utility. Here he held several positions in HR: head of technical training, head of corporate employee training and development and HR business.

He has a bachelor in engineering and masters in management science degrees from Stevens Institute of Technology, New Jersey. Ray is a Senior Associate at Deep Customer Connections, Inc.