Our Team

Paul Croke, Vice President and Co-Founder

A seasoned management consultant with over 40 years' experience, Paul has held consulting leadership positions in CAPGemini Ernst & Young's Organization Change Practice (Principal), The Hay Group's Strategic Management Practice (Senior Vice President), Harbridge House's Organizational Effectiveness Practice (Partner), Forum Corporation's Consulting Division (President), and Personnel Decisions, International's Executive Development Practice (Executive Consultant).

Paul has served clients across a wide range of industries, with a particular focus on financial services (insurance and banking). Especially over the last 20 years, he has concentrated in helping top teams gain alignment around new visions, values and strategies; changed organizational approaches and structures; and post-merger integration. Most recently his focus has been on working with property and casualty carriers to get and retain more business.

Earlier in his career, Paul held tenured Associate Professor appointments at Northeastern University's College of Business Administration and at University of Massachusetts-Boston's College of Professional Studies. He holds a Ph.D. in Management from Rennselaer Polytechnic Institute and an MBA and AB from Boston College.

Paul is Vice President and Co-Founder of Deep Customer Connections.

Objective Research

Our quantitative research paints a clear, objective picture of your strengths and vulnerabilities within your competitive context.

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Competitive Advantage

Combine our research, results and expertise with your knowledge and experience to identify the highest leverage opportunities and build an implementation strategy.

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