events

  • October 14, 2009

    Nort Salz Presented to CPCU Chapter, February 2009

    The Central Massachusetts Chartered Property Casualty Underwriters (CPCU) chapter featured Nort Salz as guest speaker at it's February, 2009 meeting. Nort's presentation focused on the importance of making it easier for agents to do business with carriers, presented a model that articulates the factors of the carrier-agent working relationship, and (...) read more

  • October 14, 2009

    Nort Salz Spoke at IASA Convention, June 2009

    At the 2009 annual IASA (Insurance and Accounting Systems Association) meeting, Nort Salz discussed "Why is making business easier so hard to do?" based on Deep Customer Connections' extensive research. His presentation  described what is most important to agents, how well that matches carrier executives' perspecitves, and identified the main (...) read more

"We've made changes in internal structure to provide better agency partner service for top agents so that there are quicker responses to calls and e-mails and more regional/direct access to underwriters." - Mark Galante,
Vice President
Hanover Insurance

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