DCC

news

• May 5, 2010

  NAMIC-Deep Customer Connections Release New P/C Carrier Report

  NAMIC-Deep Customer Connections Release New P/C Carrier Report   ACTON, Mass. – May 3rd, 2010 - The National Association of Mutual Insurance Companies (NAMIC) and Deep Customer Connections have partnered once again to survey property and casualty carrier executives regarding a fundamentally important issue: making business easier (MBE).   The new study, Making (...) read more

• February 22, 2010

  Agents want carriers to make systems user-friendly, survey finds

  See National Underwriter news item about Deep Customer Connections' latest research. read more

• January 18, 2010

  Making The Thousand Little Things Work For You

    Look, we all know that making it easier for your agents to write more business with you is not easy to do.   Recently, one of our clients lamented that “making it easier is made up of a thousand little things.” And it’s true. “Making it easier” means: ·       Quickly providing reliable quotes ·       (...) read more

• December 14, 2009

  Chasing the Rabbit: a book review by John Uzzi

        Chasing the Rabbit by Steven J. Spear; Published by McGraw Hill, 2009. Reviewed by John Uzzi December 15, 2009   Those of us in the organizational improvement business, either internally as leaders or externally as consultants, are always trying to figure out how the best companies do “it”. How do they achieve quality and (...) read more

• October 22, 2009

  Deep Customer Connections, Inc. Announces the 2009 Top Ten P&C Performers

  Contact: Nort Salz 978-263-6100nort.salz@deepcc.com Deep Customer Connections, Inc. Announces the 2009 Top Ten P&C Performers ACTON, Mass.—October 26, 2009—8,700 independent agents and brokers assessed the performance of over 250 property and casualty carriers in Deep Customer Connections, Inc.’s 7th annual survey. In the survey, agents rated how easy it is to place business with (...) read more

• October 21, 2009

  37,000 and Growing!

  37,256 independent agents and brokers have responded to Deep Customer Connections’ Survey since 2003. 83% “strongly agree” and 16% “agree” that how easy it is to do business with a carrier is critical to their decision about which carrier to place business with. At the same time, 6,948 carrier executives (...) read more