news

  • August 5, 2011

    Carrier/Agency Technology: Different Strokes for Different Agents

    Agents are looking for more technology AND they are looking for carriers to help them with it. This article, based on an interview with Nort Salz, tells about what agents are saying about technology. read more

  • March 3, 2011

    Rethinking Knowledge Wrok: A Strategic Approach

    I have been following Tom Davenport's work for a number of years. He generally views technology through a work practice lens that I find useful. This latest article hit home on a number of points:    Rethinking knowledge work: A strategic approach     1. Davenport clearly demonstrates the criticality of matching technology design to (...) read more

  • December 8, 2010

    What Agents Want

    What agents want At the recent 40th annual SIR (Society of Insurance Research) conference, I was struck by the clarity and directness of a panel of independent agents responding to carriers’ questions. Contrary to the prevailing wisdom, one agent noted that “many carriers, especially small carriers, have it together technically.” What (...) read more

  • October 16, 2010

    Top Performers Named

    8th Annual Report Names Top Carriers 7,800 independent agents and brokers assessed the performance of over 200 property and casualty carriers in our 8th annual survey results. In the survey, agents rated how easy it is to place business with carriers based on 11 factors. We are proud to present the (...) read more

  • May 5, 2010

    NAMIC-Deep Customer Connections Release New P/C Carrier Report

    NAMIC-Deep Customer Connections Release New P/C Carrier Report   ACTON, Mass. – May 3rd, 2010 - The National Association of Mutual Insurance Companies (NAMIC) and Deep Customer Connections have partnered once again to survey property and casualty carrier executives regarding a fundamentally important issue: making business easier (MBE).   The new study, Making (...) read more

  • February 22, 2010

    Agents want carriers to make systems user-friendly, survey finds

    See National Underwriter news item about Deep Customer Connections' latest research. read more


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"We are constantly contacted by consultants wanting to help us, but few know very much about the insurance business. Deep Customer Connections is very aware of the business, especially how the distribution system works for companies that use the independent agency system, and we find that very refreshing." - Randy Ramlo,
President/CEO
United Fire Group

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