NEWS
Read about the latest industry news and receive updates on new publications and research from Deep Customer Connections.
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August 5, 2011
Carrier/Agency Technology: Different Strokes for Different Agents
Agents are looking for more technology AND they are looking for carriers to help them with it. This article, based on an interview with Nort Salz, tells about what agents are saying about technology. read more
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March 3, 2011
Rethinking Knowledge Wrok: A Strategic Approach
I have been following Tom Davenport's work for a number of years. He generally views technology through a work practice lens that I find useful. This latest article hit home on a number of points: Rethinking knowledge work: A strategic approach 1. Davenport clearly demonstrates the criticality of matching technology design to (...) read more
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December 8, 2010
What agents want At the recent 40th annual SIR (Society of Insurance Research) conference, I was struck by the clarity and directness of a panel of independent agents responding to carriers’ questions. Contrary to the prevailing wisdom, one agent noted that “many carriers, especially small carriers, have it together technically.” What (...) read more
EVENTS
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October 16, 2010
Upcoming speaking engagements Join us for lively, interactive presentations about what we’ve learned in our research and consulting work and how you can put that learning to use to make it easier for your agents to place business with you. · On October 26, Nort Salz and John Uzzi will be (...) read more
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October 14, 2009
Nort Salz Presented to CPCU Chapter, February 2009
The Central Massachusetts Chartered Property Casualty Underwriters (CPCU) chapter featured Nort Salz as guest speaker at it's February, 2009 meeting. Nort's presentation focused on the importance of making it easier for agents to do business with carriers, presented a model that articulates the factors of the carrier-agent working relationship, and (...) read more
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October 14, 2009
Nort Salz Spoke at IASA Convention, June 2009
At the 2009 annual IASA (Insurance and Accounting Systems Association) meeting, Nort Salz discussed "Why is making business easier so hard to do?" based on Deep Customer Connections' extensive research. His presentation described what is most important to agents, how well that matches carrier executives' perspecitves, and identified the main (...) read more
