NEWS
Read about the latest industry news and receive updates on new publications and research from Deep Customer Connections.
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May 5, 2010
NAMIC-Deep Customer Connections Release New P/C Carrier Report
NAMIC-Deep Customer Connections Release New P/C Carrier Report ACTON, Mass. – May 3rd, 2010 - The National Association of Mutual Insurance Companies (NAMIC) and Deep Customer Connections have partnered once again to survey property and casualty carrier executives regarding a fundamentally important issue: making business easier (MBE). The new study, Making (...) read more
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February 22, 2010
Agents want carriers to make systems user-friendly, survey finds
See National Underwriter news item about Deep Customer Connections' latest research. read more
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January 18, 2010
Making The Thousand Little Things Work For You
Look, we all know that making it easier for your agents to write more business with you is not easy to do. Recently, one of our clients lamented that “making it easier is made up of a thousand little things.” And it’s true. “Making it easier” means: · Quickly providing reliable quotes · (...) read more
EVENTS
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October 14, 2009
Nort Salz Presented to CPCU Chapter, February 2009
The Central Massachusetts Chartered Property Casualty Underwriters (CPCU) chapter featured Nort Salz as guest speaker at it's February, 2009 meeting. Nort's presentation focused on the importance of making it easier for agents to do business with carriers, presented a model that articulates the factors of the carrier-agent working relationship, and (...) read more
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October 14, 2009
Nort Salz Spoke at IASA Convention, June 2009
At the 2009 annual IASA (Insurance and Accounting Systems Association) meeting, Nort Salz discussed "Why is making business easier so hard to do?" based on Deep Customer Connections' extensive research. His presentation described what is most important to agents, how well that matches carrier executives' perspecitves, and identified the main (...) read more
