DCC

news

• January 18, 2010

  Making The Thousand Little Things Work For You

   
  Look, we all know that making it easier for your agents to write more business with you is not easy to do.
   
  Recently, one of our clients lamented that “making it easier is made up of a thousand little things.” And it’s true. “Making it easier” means:
  ·       Quickly providing reliable quotes
  ·       Handling claims promptly and fairly
  ·       Helping the agent take care of his customer, the policyholder
  ·       Having intuitive, user-friendly technology
  ·       Treating everyone at the agency as professional partners
   
  So how do you effectively manage “a thousand little things” so agents send more business your way?
   
  Deep Customer Connectionshas your answer.
   
  Our model and unique approach articulate the complexity and breadth of making business easier in a way that enables your organization to focus on the right things. We gather objective ratings from agents about your performance and the performance of the industry, and help you put that business intelligence to work.
  To schedule a quick call where you can ask questions specific to your situation, please call us directly at 978-263-6100.
   
  Nort Salz
  President
  Deep Customer Connections, Inc.
  www.deepcustomerconnections.com
  978-263-6100
   
  P.S. We’ve recently completed a new survey of agents and brokers regarding carrier technology, and the results and analysis will be available on the website in early February. To learn more about our survey, please call us at 978-263-6100 or click here to send an e-mail with your  questions.