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• May 5, 2010

  NAMIC-Deep Customer Connections Release New P/C Carrier Report

  NAMIC-Deep Customer Connections Release New P/C Carrier Report
  
   
  ACTON, Mass. – May 3^rd, 2010 - The National Association of Mutual Insurance Companies (NAMIC) and Deep Customer Connections have partnered once again to survey property and casualty carrier executives regarding a fundamentally important issue: making business easier (MBE).
   
  The new study, Making Business Easier: Executive Report, surveyed 168 carrier executives to learn:
  ·         Whether MBE is part of their business strategy
  ·         How they rate their organization’s MBE performance
  ·         Their ratings of the industry’s MBE performance
  ·         How carrier and agent perspectives on MBE compare
  ·         What carriers are doing to focus on and reinforce MBE
  ·         The biggest challenges they face in making business easier for agents
  ·         How answers to these questions have changed since 2008.
   
  In addition, this report offers MBE recommendations based on responses from carrier executives, as well as the data and experience Deep Customer Connections has built through its focus on making business easier in property and casualty insurance.
   
  “Since 2003, we’ve surveyed over 40,000 independent agents and brokers,” said Nort Salz, President of Deep Customer Connections. “And from all these data points, we’ve learned the following: 99% of research participants agree that ease of writing with a carrier is critical to their choice of which carrier they place business with. The challenge is identifying what specifically makes it easier and implementing actionable next steps, and we offer recommendations for carriers in this report on how to do just that.”
  The report is now available at: NAMIC-DeepCustomerConnectionsExecReport
  For additional information, please contact:
  
  Nort Salz
  President, Deep Customer Connections
  978-263-6100
  nort.salz@deepcc.com
  www.deepcc.com
   
   
   
  
  
  
   
  About Deep Customer Connections
  
  Deep Customer Connections, Inc. provides research and consulting products and services to property and casualty carriers who want to grow their business. We help carriers measure and better understand their current performance as experienced by agents, compare their performance with key competitors and benchmark groups, and improve their performance to gain competitive advantage.
  To learn more about how we help carrier executives make business easier in property and casualty insurance:
  
  Visit us on the web at www.deepcc.com
   
  About NAMIC
  
  Founded in 1895, the National Association of Mutual Insurance Companies (NAMIC) is a full-service national trade association serving the property/casualty insurance industry with more than 1,400 member companies that underwrite more than 40 percent of the property/casualty insurance premiums in the United States. NAMIC members are small farm mutual companies, state and regional insurance companies, risk retention groups, national writers, reinsurance companies, and international insurance giants. Together, we are NAMIC.
  
  Effective Advocacy | Strategic Public Policy | Valuable Member Services