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  • October 16, 2010

    Top Performers Named

    8th Annual Report Names Top Carriers

    7,800 independent agents and brokers assessed the performance of over 200 property and casualty carriers in our 8th annual survey results. In the survey, agents rated how easy it is to place business with carriers based on 11 factors. We are proud to present the top performers in the industry.

    This year there is a virtual tie for the top spot between three carriers: MEMIC, a workers' compensation carrier headquartered in Maine, and West Bend Mutual Insurance Company and ACUITY, both multi-lines carriers headquartered in Wisconsin.

    The Deep Customer Connections Index measures a carrier's performance against agents' expectations when choosing which carrier they will write their business with. In addition to sharing the overall top spot, West Bend earned Top Ten status in every one of 11 key-factor categories. ACUITY made the top ten in eight individual factors and MEMIC in seven factors.

    In rank order other carriers which earned overall Top Ten status include:

    1. SECURA Insurance
    2. MMG Insurance Company
    3. Frankenmuth Insurance
    4. Central Insurance Companies
    5. Westfield Insurance Company
    6. Auto-Owners Insurance
    7. United Fire Group

    About Deep Customer Connections, Inc.

    Deep Customer Connections, Inc. specializes in research and consulting to help property and casualty carriers achieve profitable growth by making it easier for their agents to write more business with them.


"We are constantly contacted by consultants wanting to help us, but few know very much about the insurance business. Deep Customer Connections is very aware of the business, especially how the distribution system works for companies that use the independent agency system, and we find that very refreshing." - Randy Ramlo,
President/CEO
United Fire Group

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Deep Customer Connections works one-on-one with carriers to accelerate the right change and facilitate buy-in at all levels so you realize an advantage.

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