A seasoned management consultant with over 40 years experience; Paul held consulting leadership positions in CAPGemini Ernst & Young's Organization Change Practice (Principal), The Hay Group's Strategic Management Practice (Senior Vice President), Harbridge House's Organizational Effectiveness Practice (Partner), Forum Corporation's Consulting Division (President), and Personnel Decisions, International's Executive Development Practice (Executive Consultant).

Client organizations served were largely Fortune 500 firms across a wide range of industries with particular focus on financial services (banking and insurance), high tech, and the process industries (energy, petroleum, chemical, forest products).   Especially over the last 20 years, he has specialized in helping top teams gain alignment around new visions, values and strategies, changed organizational approaches and structures, and post merger integration.

Paul co-founded Deep Customer Connections, Inc. (DCC) to help property and casualty carriers get better business results.  In particular, he helps property and casualty carriers make it easier for their agents to do business with them, enabling them to get and retain more business.  His work begins with measuring ease of doing business (EDB) performance and extends to improving performance against those metrics.

Earlier in his career, Paul held tenured Associate Professor faculty appointments at Northeastern University's College of Business Administration and at U. Mass-Boston's College of Professional Studies.  He holds a Ph.D. in Management from Rennselaer Polytechnic Institute and an MBA and AB from Boston College.

paul.croke@deepcustomerconnections.com