http://deepcc.com/ Understand what drives independent agents, so you can drive more business. Agents are looking for more technology AND they are looking for carriers to help them with it. This article, based on an interview with Nort Salz, tells about what agents are saying about technology. ... http://deepcc.com/news-and-events/news-detail.php?news=Carrier%2FAgency+Technology%3A+Different+Strokes+for+Different+Agents&id=22 I have been following Tom Davenport's work for a number of years. He generally views technology through a work practice lens that I find useful. This latest article hit home on a number of points:    Rethinking knowledge work: A strategic app... http://deepcc.com/news-and-events/news-detail.php?news=Rethinking+Knowledge+Wrok%3A+A+Strategic+Approach&id=21 What agents want At the recent 40th annual SIR (Society of Insurance Research) conference, I was struck by the clarity and directness of a panel of independent agents responding to carriers’ questions. Contrary to the prevailing wisdom, one age... http://deepcc.com/news-and-events/news-detail.php?news=What+Agents+Want&id=20 Upcoming speaking engagements Join us for lively, interactive presentations about what we’ve learned in our research and consulting work and how you can put that learning to use to make it easier for your agents to place business with you. �... http://deepcc.com/news-and-events/event-detail.php?event=Join+us+at+these+events&id=19 8th Annual Report Names Top Carriers 7,800 independent agents and brokers assessed the performance of over 200 property and casualty carriers in our 8th annual survey results. In the survey, agents rated how easy it is to place business with carr... http://deepcc.com/news-and-events/news-detail.php?news=Top+Performers+Named&id=18 This industry report synthesizes ratings and comments from 7,800 independent agents. Also included are expert commentary and recommendations. ... http://deepcc.com/resources/publications-detail.php?publications==8th+Annual+2010+Benchmark+Report+on+PandC+Carriers&id=15 NAMIC-Deep Customer Connections Release New P/C Carrier Report   ACTON, Mass. – May 3rd, 2010 - The National Association of Mutual Insurance Companies (NAMIC) and Deep Customer Connections have partnered once again to survey property and cas... http://deepcc.com/news-and-events/news-detail.php?news=NAMIC-Deep+Customer+Connections+Release+New+P%2FC+Carrier+Report&id=17 See National Underwriter news item about Deep Customer Connections' latest research. ... http://deepcc.com/news-and-events/news-detail.php?news=Agents+want+carriers+to+make+systems+user-friendly%2C+survey+finds&id=16   Look, we all know that making it easier for your agents to write more business with you is not easy to do.   Recently, one of our clients lamented that “making it easier is made up of a thousand little things.” And it’s true. “Mak... http://deepcc.com/news-and-events/news-detail.php?news=Making+The+Thousand+Little+Things+Work+For+You&id=15       Chasing the Rabbit by Steven J. Spear; Published by McGraw Hill, 2009. Reviewed by John Uzzi December 15, 2009   Those of us in the organizational improvement business, either internally as leaders or externally as consultan... http://deepcc.com/news-and-events/news-detail.php?news=Chasing+the+Rabbit%3A+a+book+review+by+John+Uzzi&id=14 Jointly sponsored by NAMIC and Deep Customer Connections, this study describes carrier executives' perspectives on making it easier for their agents to write with them. ... http://deepcc.com/resources/publications-detail.php?publications==NAMIC-Deep+Customer+Connections+Executive+Study&id=14 Contact: Nort Salz 978-263-6100nort.salz@deepcc.com Deep Customer Connections, Inc. Announces the 2009 Top Ten P&C Performers ACTON, Mass.—October 26, 2009—8,700 independent agents and brokers assessed the performance of over 250 pro... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections%2C+Inc.+Announces+the+2009+Top+Ten+PandC+Performers+&id=13 37,256 independent agents and brokers have responded to Deep Customer Connections’ Survey since 2003. 83% “strongly agree” and 16% “agree” that how easy it is to do business with a carrier is critical to their decision about which carrier... http://deepcc.com/news-and-events/news-detail.php?news=37%2C000+and+Growing%21&id=11 State Auto Financial Corporation's 2008 Annual Report features its "'Top Ten' ranking in an Ease of Doing Business survey conducted by Deep Customer Connections." State Auto provides personal and business property and casualty insurance in 33 state... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections+Cited+in+State+Auto+Insurance+Companies+2008+Annual+Report&id=6 Ease of Doing Business (EDB) has been a bit like the weather; everybody talks about it, but doing something about it is another matter. While you can't change the weather, you can equip yourself and your organization not only to cope with it, but t... http://deepcc.com/resources/publications-detail.php?publications==How+Do+You+Compare%3F+National+Survey+Establishes+Benchmark+for+P-C+Carriers%27+Ease+of+Doing+Business&id=11 Deep Customer Connections has announced the release of its 7th Annual Benchmark Report on the property and casualty industry. The report, based on ratings by 8,700 agents and brokers throughout North America, presents data, analysis and recommendat... http://deepcc.com/news-and-events/news-detail.php?news=Just+Released%21+2009+Benchmark+Report&id=7 The Central Massachusetts Chartered Property Casualty Underwriters (CPCU) chapter featured Nort Salz as guest speaker at it's February, 2009 meeting. Nort's presentation focused on the importance of making it easier for agents to do business with c... http://deepcc.com/news-and-events/event-detail.php?event=Nort+Salz+Presented+to+CPCU+Chapter%2C+February+2009&id=9 At the 2009 annual IASA (Insurance and Accounting Systems Association) meeting, Nort Salz discussed "Why is making business easier so hard to do?" based on Deep Customer Connections' extensive research. His presentation  described what is most imp... http://deepcc.com/news-and-events/event-detail.php?event=Nort+Salz+Spoke+at+IASA+Convention%2C+June+2009&id=8 Travelers or Liberty Mutual? MetLife or Safeco? When it comes to carriers, independent agents have many options of companies to work with, but what sets one apart from another and ultimately leads to a collaboration that’s beneficial to both part... http://deepcc.com/resources/publications-detail.php?publications==Pc+Trends%3A+The+Easy+Button+Study+finds+ease+of+doing+business+crucial+for+agents+choosing+a+carrier.&id=10 We’re pleased to announce our first international client: Red River Valley Mutual in Altona, Manitoba.  Red River Valley Mutual offers residential, farm and commercial lines of property and casualty insurance through independent brokers in Manit... http://deepcc.com/news-and-events/news-detail.php?news=We%27ve+Gone+International%21&id=10 The April issue fo American Executive Magazine features an interview with Bob Restrepo, chairman, president and CEO of State Auto Insurance Companies. In the interview, Restrepo cites State Auto having been recognized as one of the top 10 companies... http://deepcc.com/news-and-events/news-detail.php?news=Deep+Customer+Connections+cited+in+American+Executive&id=12 Founded in 1895, the National Association of Mutual Insurance Companies is the largest, most diverse national insurance trade association in the United States. ... http://deepcc.com/resources/resources-detail.php?resources=NAMIC+-+National+Association+of+Mutual+Insurance+Companies&id=3